Delays in processing October rewards
We wanted to apologize to our members who submitted a request to redeem their points and did not receive their gift certificates. The process generally only takes a few days, but most orders have been undelivered in the past couple of weeks. The problem should have been fixed by now.
What happened? We asked our Engineering team to explain what went wrong in the past two weeks:
When you request to redeem your points, an order is placed by our system and sent automatically to our partner’s server. Our partner, Hallmark Insights, then receives the order and sends you the gift certificate. Unfortunately, instead of sending the order to the actual servers, for the past two weeks our system sent the orders to our partner’s testing server. By definition, a testing server behaves like a real server, so from our side it looked like everything went fine when in fact it wasn’t.
If you have tried to redeem your points in October and still haven’t received your certificate, please contact Emma.
