Login issues - part 2
We have finally identified why some of you are having issues logging in to our new website.
Our new technology vendor is asking you to accept a cookie from them in order to login. If your Internet browser does not accept the cookie, you will see a “timed out” or “Your login has expired or your browser doesn’t accept cookies” error. Since the logged in pages are hosted by our vendor on the Cint.com domain, and not on the surveyexchange.com domain, your Internet browser may block “third party” cookies if the privacy settings are set too high.
We will fix this problem very soon by removing the iframe structure of the member area. In the meantime, see below a quick fix to let you lower your privacy settings on Internet Explorer in order to accept third party cookies:
- In Internet Explorer, go to Tools / Internet Options
- Choose the “Privacy” tab
- Lower the privacy level to “low” or “accept all cookies”
- close Internet Explorer and reload the page http://www.surveyexchange.com/login.htm
Another option was suggested by a member:
under the privacy tab, with security set at medium, click on the “sites” button. Type in http://surveyexchange.com. Click on the “allow” button.
You should now be able to login to your profile. Please let us know if it doesn’t work.
Thank you for your patience.
